Overview

Sentiments are the key sources for the formation of perceptions.

Perceptions once formed are a toucher and an infectious issue to redress with especially in this connected and digital life-style.

The Smiley application by PragICTS provides a comprehensive platform to live track, analyze and redress your customer sentiments across all your customer touchpoints of your entire operation.

This enables to remedy negative sentiments before it incubates to infectious perceptions.